📄️ Activity API
"Activities" are utilized to record data from various CRM actions, encompassing feedback, tickets, emails, meetings, and calls etc. These activities can be associated with an entity extension.
📄️ Calltasks
A calltask in our dialer system is a predefined set of instructions for initiating and managing outbound calls as part of a specific campaign. These campaigns could be sales outreach, customer surveys, appointment reminders, or any other type of telecommunication initiative. The dialer system, equipped with a dialer robot, autonomously dials one or multiple numbers simultaneously, maximizing efficiency.
📄️ Chat widget
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📄️ Contact sync
Please contact ITX if you haven't received your third party system id(s) yet.
📄️ Retrieving entities and related data
To streamline the documentation, we've made a decision to disregard pagination. All examples will feature a fixed pagination set to 10. To obtain a comprehensive dataset, it's necessary to incorporate iteration through the pages in your implementation.
📄️ Knowledge base
A knowledge base is a collection of articles. The collection is structured in a tree where one article is a node
📄️ Messages
Obtain higher security with our messaging system, surpassing the vulnerabilities of email communication over public networks. Messages remain safeguarded and are seamlessly accessed through our REST API, allowing you to retrieve them on demand while upholding the utmost confidentiality.
📄️ Ticketing
A ticket, often referred to as "Case", in ITX serves as a centralized solution for consolidating related activities into one organized space. It functions as a dynamic record that captures various elements of a task or issue, facilitating efficient management and resolution. Within a ticket, users can document both internal and external communications, creating a comprehensive repository for collaboration. This approach streamlines communication channels, enhances transparency, and ensures that all relevant information pertaining to a particular task or problem is easily accessible and traceable.
📄️ Webhooks
The Webhooks API allows you to subscribe to events happening in an ITX account. Rather than making an API call when an event happens in a connected corporation group, ITX can send an HTTP request to a configured endpoint. Webhooks can be more scalable than regularly polling for changes, especially for apps with a large install base.